This Refund & Return Policy governs the conditions, procedures, and statutory rights associated with cancellations, returns, and refunds for purchases made on www.maltashopperlimited.com, operated by Maltashopper Limited.
1. Statutory 14-Day Right of Withdrawal (Cooling-Off Period)
In full compliance with European Consumer Rights legislation, consumers residing within European territories hold a statutory right to withdraw from their purchase contract within 14 days from the date of physical receipt of the goods without requirement of providing justification.
- Exercise of Withdrawal: To exercise this right, you must inform us of your decision through a clear written statement sent via email to benefit@maltashopperlimited.com prior to the expiry of the 14-day period.
- Return Address: Upon receiving your withdrawal notification, our support team will provide standard instructions for returning the items. All authorized returns within European territories must be sent directly to our corporate facility: Maltashopper Limited 162 Triq il-Kanun, Santa Venera SVR 9034, Malta
- Return Conditions: Items returned under the 14-day withdrawal right must be unused, in their original condition, and accompanied by relevant packaging and order references.
2. Damaged, Defective, or Incorrect Goods
We prioritize quality control across all dispatched orders. In the event that an item arrives in a damaged, defective, or incorrect state, customers are protected under the following resolution process:
- Notification & Evidence: Please contact our support team at benefit@maltashopperlimited.com within 48 hours of discovering the issue, providing your order reference and photographic or documentation evidence demonstrating the defect or damage.
- Resolution Protocol: Upon verification of the submitted evidence by our customer service team, an appropriate resolution—including a full refund, partial refund, or a replacement item dispatch—will be arranged promptly.
3. Delivery Delays & Unresolved Shipments
- Transit Framework: Orders dispatched to European addresses are handled via established courier networks (including DHL, FedEx, and UPS) with estimated transit durations of 5 to 12 working days. Automated tracking communications are sent to your registered email address at key transit checkpoints.
- Non-Delivery Investigation: If a shipment exceeds the standard 12 working days transit timeframe without delivery confirmation, our team will initiate a formal trace investigation with the respective logistics carrier.
- Resolution: If the carrier investigation confirms an extended delay or an unlocatable shipment, Maltashopper Limited will issue a full order refund or dispatch a replacement order promptly.
4. Refund Processing & Payment Method Execution
- Method of Reversal: Approved refunds will be credited directly to the original payment method utilized at checkout. This applies to transactions executed via:
- Credit and Debit Cards: Visa, Mastercard, and American Express
- Digital Wallets & Express Options: Apple Pay, Google Pay, and recognized digital wallets
- Processing Timelines: Once a refund is authorized, electronic funds transfers typically require 3 to 7 working days to reflect on your payment provider statement, depending on standard banking protocols.
- Currency: All refunds are processed in the original transaction currency (Euros €).
5. Contact Information
For any enquiries regarding refunds, returns, or order cancellations, please communicate directly with our administrative team:
- Company Name: Maltashopper Limited
- Company Registration Number: C53942-MT2051 1424
- Registered Address: 162 Triq il-Kanun, Santa Venera SVR 9034, Malta
- Telephone Contact: +356 20334532
- Official Email: benefit@maltashopperlimited.com
- Official Website: www.maltashopperlimited.com